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Help: Delight passengers and save time with world-class tech support

Ease the admin burden with our premium tech support package

We know transport operation teams can get bogged down in admin, taking up time.  And time equals money, right? That’s why we offer to streamline your tech support. We handle passengers’ tech enquiries, while you manage the important ticket and travel feedback. With 24/7 monitoring and slick escalation processes, our leading support team has got your back.

We solve, you stay in control

Our intelligent support routing means that any technical queries are sent directly to our team, so you get to focus on any driver, vehicle and service feedback. Fear not, you retain full control. Our seamless escalation process means you have approval over any key decisions like refunds or transfers.

Easy self-serve support for common queries

Here’s the thing: our stats show that around 25% of support queries can be dealt with by passengers without human involvement. Our intelligent FAQs and ChatBot allow passengers to quickly search for solutions to common issues without taking your time up. And we deal with the rest of the technical stuff – easy!

We won’t let you down

We monitor 24/7 and our SLA promises speedy turnaround times for passenger problems. Support Plus is fully integrated with our Ticketless platform, so we can provide your customers with fast, high-quality support. We haven’t left you out either, as you can get in touch with us at any time through our dedicated business portal.

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Want to see our UrbanHub platform in action?

No problem, just drop us a line here and we’ll be in touch as soon as possible.