How real-time information improves the passenger experience
Waiting and uncertainty can be a major source of frustration for public transport passengers. Live updates and real-time information (RTI) have emerged as game-changers in addressing these issues, offering a more seamless and stress-free travel experience.
Let’s take a closer look into the numerous ways real-time information improves passenger satisfaction and operational efficiency.
1. Reduces uncertainty and anxiety
Real-time information empowers passengers by providing live updates on bus schedules, delays and service changes.
Passengers can find out exact arrival times or if there are any delays. This transparency helps to reduce uncertainty, allowing passengers to make informed decisions about their journeys.
2. Improves journey planning
With access to live updates, passengers can better plan their journeys. Real-time information helps them choose the most efficient routes and avoid potential delays.
Dynamic route information can offer updated route suggestions based on traffic conditions. This functionality is particularly beneficial during peak travel times or when unexpected disruptions occur, ensuring passengers can adjust their plans swiftly and effectively.
3. Enhances operational efficiency
Efficient fleet management ensures that buses are dispatched and utilised effectively. RTI systems help operators monitor bus location, manage schedules and allocate resources where they are needed most.
This optimal deployment of buses can lead to improved service frequency and coverage, making it easier for passengers to access public transport when they need it.
4. Supports inclusivity and accessibility
Real-time information systems also support inclusivity by providing updates in different formats.
For example, accessibility features on a mobile app, like screen reader support, provides passengers the information they require in a format that meets their needs and preferences.
By offering accurate, timely and accessible information, transport operators can take a step toward creating a more responsive and passenger-friendly transport network.
Curious about how real-time information can transform your transport services? Explore our innovative solutions at UrbanThings or contact us today to learn how we can help you deliver a better passenger experience.
