What is the Service Updates Centre?
The Service Updates Centre consolidates Route Alerts and Network Alerts into one central hub, accessible right from the app’s Home screen. It’s designed to simplify the way passengers receive updates and help them quickly identify the information they need.
Key features and benefits
View all alerts at a glance
The Service Updates Centre ensures passengers can find all updates and disruptions in one centralised hub.
Instant access from home screen
A new Service Updates button on the Home screen gives passengers instant access to all alerts and disruptions.
Categorised alerts
Alerts are categorised for clarity, allowing passengers to identify which alerts are relevant to them:
- Route Alerts focus on specific routes.
- Network Alerts covers disruptions impacting the entire network.
Operator-friendly management
Alerts are managed through the existing Back Office Portal, so operators can continue updating disruptions with ease.
How it works
1. Open the app
2. Tap the ‘Service updates’ tab from home screen
3. Toggle between ‘Routes’ and ‘Network’ to find alerts
A better experience for everyone
The Service Updates Centre streamlines the way passengers stay informed while keeping operators in full control. It’s an efficient, user-friendly feature that’s designed to enhance the app experience for all.
Rolling out to operator customers in the current release, this update is part of our ongoing commitment to making passenger apps smarter and more convenient.
Want to learn more about the Service Updates Centre or explore how our passenger app could benefit you?
Get in touch today — we’d love to hear from you!
