Enhancing Passenger Communication with Push Notification Service Alerts
In today’s dynamic transportation landscape, maintaining a strong connection with your customers is essential for fostering lasting brand loyalty. That’s why we unveiled a full suite of service alert tools delivered straight to your passengers’ fingertips via push notifications and in-app messaging.
Push notifications are instant messages that appear directly on users’ devices regardless of whether they have the app open. With this feature enabled, transport operators can effortlessly deliver timely updates and information to their customers without the need for them to check their emails or unlock their phones.
From their Back-office Portal, operators have the ability to craft and send customised messages to all your mobile app users, manage stop and route-specific disruptions and set up app-wide alerts for more significant disruptions. Whether it’s notifying passengers about service disruptions, schedule changes, or ongoing road works, operators can tailor alerts with different severity levels – Low, Medium, or High – ensuring that passengers receive pertinent information based on its urgency.
Additionally, operators can incorporate external URLs into alerts and disruptions. This feature directs passengers to specific URLs, providing them with further details and context regarding the alert or disruption they encounter.
“At UrbanThings, we’re committed to keeping users informed, connected, and empowered when utilising our passenger apps. Push notifications and service alerts are essential for enhancing communication and delivering instant information to passengers. Customising alerts to the specific needs of operators will nurture long-term brand loyalty.”
Nicole Easden, Business Development Manager at UrbanThings
*These push notifications are strictly intended for informational purposes and not for marketing endeavours. We prioritise transparency with our customers.
Our latest enhancements are already live in our passengers apps. If you’re interested in having your own branded mobile app equipped with these features, please feel free to reach out to us. We’re dedicated to helping cities and operators revolutionise passenger engagement.
